Pantheon Group USA Inc. offers a 1 Year warranty parts and labor. Warranty will be void for any misuse, abuse or damage done to the unit or any of its components. Consumables are not guaranteed and have a limited life. Any client and/or distributor over using the consumables and not respecting the replacement time of such devices will see its warranty cancelled. Water has to be added or changed to any unit on a regular basis. Not doing so will also void the warranty.

Extended warranty for clients and/or distributors who have acquired such additional coverage will be limited only to major parts: Light source, power supply and water tank. Screen control panel, hand piece, switches, water caps, etc. may have to be replaced after a period of time due to the permanent use. Customer should be sending the unit back to Pantheon Group USA Inc. At the customer’s expenses for a period of 1 week for full cleaning and check up once a year.

To arrange for the return of your equipment, simply request a Return Materials Authorization number by faxing a copy of your invoice to 754-484-4226 or emailing us at email@pantheongroupusa.net, Failure to submit the invoice may result in unnecessary delays. Please include a fax number so we may fax your approved return number, packaging instructions, and return address. If a fax number is not available, please supply us with your email address and sent  to email@pantheongroupusa.net. For the protection of Pantheon Group USA Inc., subsidiaries or affiliates, as well as the customer, full packaging instructions and correct RMA procedures must be provided and complied with to avoid damage to merchandise by improper packing. At no time and under no circumstances, a customer will be eligible for a full or partial refund. Any unit has to be sent back in its original packaging for repair.

·           Customer is required to apply for a RMA number, which will be issued at Pantheon Group USA Inc.       sole discretion.

·            For any defective unit delivered, all items must be accompanied by the original invoice and a clear       description of the problem.

·           Claims must be made maximum 90 days following delivery.

·           Restocking fees up to 50% may apply to items, which are, abused, missing, damaged, or otherwise.

If returned products are claimed to be defective, a complete written description of the nature of the defect must accompany all returned products. Items not eligible for return or sent back by the customer without an RMA number will be returned to customer, transportation collect and not accepted by Pantheon Group USA Inc. at the sole risk of the customer. Shipping is not refundable. Exceptions to RMA program such as Opened/Used Hand Pieces, Crystals, etc…: may not be returned, by law. Items will be repaired or replaced in accordance to manufacturer’s warranties. Before connecting the hand piece, activating the unit, adding water, unwrapping the crystals, etc…, we suggest that you check the shipping container and packing list to verify that you have received exactly what you ordered. Special Order Items: may not be returned (includes items that were modified, customized, or changed while in the custody of the customer). Textbooks/Instruction Literature, Operation Manual: may also be returned. Expired/Discontinued Items: may not be returned (articles which cannot be returned to the manufacturer). Pantheon Group USA warrants the customer that products purchased hereunder will conform to the applicable manufacturer’s specifications for such products.